Frequently Asked Questions
Residential Living
Visiting Hours
Entry access is locked at 10 pm, but residents may have visitors after this time if they let them in with their private key.
What is senior residential living?
Senior residential living is a community designed for those over 62 that desire a carefree lifestyle and social engagement.
What are the prices?
Pricing options and availability can be found in our leasing office. Call or visit us today to learn more!
Is there any private space available to use?
You may reserve the activities lounge for any special event with notice. Contact the front office if you would like to reserve this space.
What appliances come with the apartment?
Each apartment has a full kitchen and is equipped with kitchen appliances.
Is the community pet-friendly?
Pets are permitted to visit, and we have specific areas for pets. Please make sure if you are bringing a pet for a visit that vaccination records are up to date, the pet is kept on a leash and is under the control of its owner at all times. If you would like a pet-friendly apartment, please contact the leasing office for options.
Do I get an assigned parking spot?
All covered parking spots are assigned and all new residents go on a waiting list until a covered spot becomes available. All open spots are available for residents and their guests.
Do you have a beauty salon or barbershop?
At Colonial Heights, we have both a beauty salon and barbershop on-site that offer a variety of services.
Is internet access available?
Wi-Fi is provided in specified areas for residents and their guests. Personal Wi-Fi accounts can be obtained from local providers.
Is there a telephone in each apartment?
Each apartment is equipped with telephone hookups. If you would like telephone service we can help you set it up through the phone company. We provide a private area with public telephones for use by our residents. Residents are welcome to bring their own mobile devices.
Is there access to cable television?
We offer access to basic cable television for all residents in their apartment homes. Apartments do not come with televisions.
Are activities provided?
We believe events and activities enrich our resident’s lives and have a powerful impact on one’s overall health. We create a fun, uplifting environment where our residents can be social, get involved, and enjoy their favorite hobbies and activities.
We pass out a monthly calendar to inform each resident of upcoming activities, and copies of this calendar can be obtained at the front desk. Click here to view our online activities calendar.
Is there a dining option?
Breakfast is served from 8 am – 9 am with buffet and open seating; Lunch is served from 11 am – 1 pm with buffet and open seating; Dinner is served at the table at either 4:30 pm or 6:15 pm. Meal delivery to your apartment is available for a nominal charge. Guests are welcome for a nominal charge – see the Front Desk for details.
Is smoking permitted?
For the safety and health of our residents and staff, Colonial Heights is a smoke-free community. We do, however, have designated smoking areas outdoors. Please ask the front desk for the location of our designated, outdoor smoking area.
Who do I talk to about questions in regard to financials, billing, and/or application paperwork?
At Colonial Heights, we have a full-time business office manager. Our business office manager will answer any questions you may have regarding financial or billing concerns. To make an appointment with our business office manager, please contact the front desk.
Personal Care
Visiting Hours
Entry access is locked at 10 pm, but residents may have visitors after this time if they call the nurse aides from the front telephone.
What is personal care?
Personal Care is housing for those 62 and over that provides assistance with activities of daily living. We offer housekeeping, laundry, and various other services to help each resident attain their highest level of independence.
Do you offer housekeeping?
We provide weekly housekeeping. Our friendly and professional staff cleans each apartment once a week. If alternative measures must be taken, please contact our front office.
What are the prices?
Pricing options and availability can be found in our leasing office. Call or visit us today to learn more!
Can family or friends bring pets when visiting?
While our community does not allow pets to live in the apartments, pets are always welcome to visit. We ask that each pet have their current vaccinations, be kept on a leash, and be under the control of their owner when in public areas.
Is there any private space available to use?
You may reserve the activities lounge for any special event with notice. Contact the front office if you would like to reserve this space.
Is there a beauty or barbershop on-site?
At Colonial Gardens we have both a beauty salon and barbershop on-site that offer a variety of services.
Is internet access available?
Wi-Fi Internet is provided for all residents and their guests. Personal Wi-Fi can be obtained by local providers.
Is there a telephone in each apartment?
Each apartment is equipped with telephone hookups. If you would like telephone service we can help you set it up through the phone company. We provide a private area with public telephones for use by our residents. Residents are welcome to bring their own mobile devices.
Is there access to cable television?
We offer access to basic cable television for all residents in their apartment homes. Apartments do not come with televisions.
Do the apartments come with full kitchens?
Each apartment has a full kitchen and is equipped with kitchen appliances.
Is there a dining option?
Three meals per day are served in the dining room; Breakfast is served at 8:00 am lunch at 12:00 pm, and dinner at 5:00 pm. All meals are served at the table. Additional snacks are available. Meal delivery is available for a nominal charge. Guests are welcome for a nominal charge. See the Front Desk for details and a menu from which to order. Our chef works to create flavorful and nutritious food, and we also accommodate special dietary needs for residents with a physician’s order.
Are activities provided?
We believe events and activities enrich our resident’s lives and have a powerful impact on one’s overall health. We create a fun, uplifting environment where our residents can be social, get involved, and enjoy their favorite hobbies and activities.
We pass out a monthly calendar to inform each resident of upcoming activities, and copies of this calendar can be obtained at the front desk. Click here to view our online activities calendar.
Is smoking permitted?
For the safety and health of our residents and staff, Colonial Gardens is a smoke-free community. We do, however, have designated smoking areas outdoors. Please ask the front desk for the location of the designated outdoor smoking area.
Who do I talk to about questions in regard to financials, billing, and/or application paperwork?
At Colonial Gardens we have a full-time business office manager. Our business office manager will answer any questions you may have regarding financial or billing concerns. To make an appointment with our business office manager, please contact the front desk.
